Frequently Asked Questions

Answers to common questions about our services

How does the matchmaking service work?

Our service starts with a detailed consultation to understand your preferences, followed by personalized property recommendations and end-to-end support throughout viewing, negotiation, and closing stages.

What is the fee structure?

Our fee structure is transparent and based on a success-based model, with costs detailed upfront during your consultation. There are no hidden charges, and fees align with the complexity and scope of the search.

Can you handle off-market listings?

Yes, we have access to off-market and pre-market listings through our extensive network of industry partners, ensuring you discover opportunities beyond public listings.

How long does the process take?

The timeline varies based on your criteria and market availability, but most clients complete their apartment search and transaction within three to six months.

Do you require exclusivity?

We request an exclusivity agreement to ensure dedicated resources and access to our full range of services, which allows us to prioritize your search above others.

What areas do you cover?

While our headquarters is in Bern, we serve clients across major Swiss cities, including Zurich, Geneva, and Lausanne, with local experts in each region.

How do I schedule a viewing?

To schedule a viewing, contact our concierge team via phone at +41766565104 or fill out the form on our website, and we will coordinate a private appointment at your convenience.